JRH Policies

The John Randall House is committed to protecting our guests and staff during these unprecedented times. In order to do this, we are implementing policies from the Governor of our state and the Town of Provincetown.

“Here are a few things you may find helpful as a guest of the John Randall House”

Contactless Check-In/Out
Sanitized Room keys will be left in the mailbox to the right of the house for pick up. At check-out the guests will leave their room keys in the room. Check-out time is 11:00 am. Should you need to store your luggage after check-out, please feel free to put them in the Community room. If you need to extend your check-out past this time, please contact our Office prior to 11:00 am to make arrangements.

Enhanced Cleaning Practices
The John Randall House has always placed a strong emphasis on the cleanliness, safety, and comfort of our guests. Our house uses cleaning products and protocols, which meet EPA guidelines and are approved for use against viruses, bacteria and other airborne pathogens.

Public Areas
High touch areas, such as, but not limited to doors, door handles, handrails, furniture in public spaces are cleaned and sanitized on a frequent and routine basis.

Guest Rooms/Housekeeping
Please note there will be no daily housekeeping other than for emergencies. Additional towels and supplies will be placed in the rooms. Enhanced cleaning practices will take place in between guest stays. For our guests’ safety, we have eliminated a portion of the touchpoints in the guest room. Some examples of what we removed are brochures, pens, and menus. Per CDC guidelines, we have identified the major in-room touchpoints to receive extra sanitation, such as all doors and handles, light switches, countertops, remote controls, phones, thermostats, lamps, faucets, luggage racks and clocks.

Cancellation Policy

Non-Refundable rate-

  • If you have purchased a non-refundable rate, canceling your reservation means you will forfeit your money. All reservations may be changed up to 7 days before arrival with no penalty; higher rates may apply and is subject to availability.

Refundable rate-

  • If you have a refundable rate, cancellations are permitted up to 7 days before arrival, which means until 2 p.m. local time one week before your arrival. To receive a refund of your deposit on a refundable reservation, cancellations must be made in writing via email to Don@johnrandallhouse.com. A fee equal to 10% of the total reservation will be charged for all cancellations. Reservations may be changed without incurring a penalty up to 7 days before arrival.

Pet Policy
Unfortunately we do not allow pets, but you can contact the Provincetown Pet Resort at 508-487-7900 if you are interested in boarding your pet.

We have ample parking spaces available for our guests – one car for each room. Our parking area located next to the house off Bradford Street is used primarily for unloading and loading for arriving and departing guests and their luggage. We have a second parking area located behind the House off Center Street. Please make sure you receive and display our Parking Permit on your dashboard to identify your car. Cars parking in our back area should make sure that they do not block the driveway or park behind the condominiums in the restricted parking area.

Any unregistered cars may be removed and towed from our property. Please secure all of your personal valuables and belongings as The John Randall House shall not be responsible for the loss or damage to any property during your stay with us.

The John Randall House is a non-smoking establishment as dictated by town ordinance and statutes. Smoking is not permitted anywhere inside our guesthouse. Smoking is allowed outside on the garden patio area. Guests who ignore or violate this and who smoke in our guest rooms will be charged a Service Charge of $100.00 for extra cleaning required and may be asked to leave and exit the premises.

Air Conditioners
Please turn off your air conditioning unit when leaving your room for the day. This will help us save on electrical expense.

Your Visiting Guests
We ask that you be responsible for any outside guest that you invite to The John Randall House during your stay with us. Your guest’s conduct must adhere to the same expectations we have for all our guests whether registered at The John Randall House or not. Please personally accompany and escort any outside guest you may have invited or brought to The John Randall House to the front door when they are leaving.

Quiet Time
In order to be considerate of all our guests, we ask that you keep your television or music low and that you come and go from the House as quietly as possible between 11:00 pm and 8:00 am.

Each guestroom is equipped with a smoke and a heat detector. These are connected to our main fire alarm system for the House. Should you here our fire alarm system sound an alarm please leave your room and find the closest fire exit. Fire exits are clearly marked for each floor in the House.

For our second and third floor guests, you should use our fire exits that open onto our fire escape that is on the backside of the House.

When our fire alarm system sounds or if there is a loss of electrical power we have an emergency lighting system that will automatically provide light on each of our guest floors.